If I buy a pack of sessions, what are the terms and conditions?
All blocks of 6 or 20 sessions have no time limit for use as we understand that complex cases need extra time and care. Balance is held on account for you. Refunds are available within 30 days, provided treatment has not started. Once sessions commence, refunds are at Matrix's discretion.
What is Physiotherapy and is it appropriate or do I need a Chiropractor or Osteopath?
Physiotherapists are highly regulated, requiring HCPC status to practice. At Matrix, we believe in improving quality of life through a wide range of treatment modalities, often eliminating the need for referrals for MRI’s or surgery.
Have you seen ‘XYZ’ condition?
With over a century of combined experience, our clinicians have encountered a vast range of conditions. We take a holistic approach to address mental, physical, and medical conditions.
What are your Clinic Hours?
We are open 5 days a week from 8am-8pm. Weekend appointments are available by appointment only and subject to a 10% surcharge, offering more flexibility.
How quickly can I be seen, and do I need to see my Doctor first?
For serious traumatic accidents, seek immediate medical attention. Our team can manage most other injuries from the outset, often providing same-day treatment.
What should I wear for the first appointment?
Wear comfortable clothing that allows visibility of the affected area (shorts for lower body issues, vest top for upper body). Inform us if you prefer a same-sex therapist or require a chaperone.
What can I expect on our first session together?
Please arrive 10 minutes early. The first session includes thorough assessment and discussion, movement analysis, and special tests, with the intention to start treatment immediately.
How many sessions will it take for me to recover?
The number of sessions varies, but our in-depth evaluations help gauge an appropriate number. Most clients see significant improvement within 3-6 sessions.
I have Private Medical Cover, can you see me and what’s the procedure for treatment?
We work with all major insurance companies. Contact your provider to check coverage details. Provide your Policy number and authorization prior to treatment initiation.
What are your Payment Policies?
All Physio appointments are pre-paid or as part of a block. Cancellations with less than 24 hours’ notice may be charged. This policy helps us provide emergency appointments efficiently.
Do you have a good relationship with other medical professionals?
Our network includes top professionals in various medical fields. We can provide referrals to the best specialists if needed.
Do you do Home Visits?
Home visits are available for those preferring treatment in their own space. Our team brings all necessary equipment for a comprehensive session.
How Do I Find you?
We are located very close to Manchester Picadilly station within Hilton House and Train Urban on Tariff Street. Please read your confirmation emails for the code for entry. Please take the stairs down to the rehab suite.
